MLT – AI-Powered Conversational Transfer Booking Platform

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What is MLT?

MLT (My London Transfer) is an AI-driven conversational booking platform designed for airport transfer and chauffeur service providers. Built to replace traditional multi-step booking forms, MLT allows customers to book transfers using plain English, creating a fast, human-like booking experience. With an intelligent NLP engine and a robust .NET backend, MLT bridges the gap between customers, dispatch teams, and payment systems—boosting conversions while reducing operational friction.

Industry:

Mobility / Transportation / AI

Location:

United Kingdom

Date:

10 Sept 2025

AI Conversational Booking Engine

Custom Transfer Management System

Fare Calculation & Pricing Logic

Payment Gateway Integration

Admin CMS & Operations Dashboard

Multi-Channel Booking Enablement

Challenges

Form-Based Booking Friction

Long, multi-field booking forms caused high drop-offs.

Low Mobile Conversion

Complex forms performed poorly on mobile devices.

Manual Booking Validation

Staff had to manually verify incomplete or incorrect bookings.

No Conversational Experience

Users expected chat-like booking similar to modern apps.

Limited Automation

Fare calculation and confirmation required manual triggers.

Scalability Constraints

Existing setup was not ready for WhatsApp or chat-based expansion.

Form-Based Booking Friction

Long, multi-field booking forms caused high drop-offs.

Low Mobile Conversion

Complex forms performed poorly on mobile devices.

Manual Booking Validation

Staff had to manually verify incomplete or incorrect bookings.

No Conversational Experience

Users expected chat-like booking similar to modern apps.

Limited Automation

Fare calculation and confirmation required manual triggers.

Scalability Constraints

Existing setup was not ready for WhatsApp or chat-based expansion.

AI Natural Language Booking

Customers book rides using plain English. The system intelligently extracts pickup, drop-off, date, time, vehicle type, passengers, luggage, and return details.

Smart Booking Mapping

The NLP engine maps conversational intent into structured booking data compatible with existing fare and dispatch logic.

Automated Fare & Quote Engine

Real-time fare calculation triggered instantly from conversational input—no manual steps.

Secure Payment Integration

Stripe and Adyen integration with PCI-compliant checkout for seamless payment completion.

Admin CMS Dashboard

Centralized control for pricing rules, promotions, booking visibility, and notifications.

Multi-Channel Ready Architecture

Designed for expansion across web chat widgets, mobile apps, WhatsApp, and live chat platforms.

Booking Confirmation & Notifications

Automatic booking confirmations via email and SMS with detailed trip summaries.

AI Natural Language Booking

Customers book rides using plain English. The system intelligently extracts pickup, drop-off, date, time, vehicle type, passengers, luggage, and return details.

Smart Booking Mapping

The NLP engine maps conversational intent into structured booking data compatible with existing fare and dispatch logic.

Automated Fare & Quote Engine

Real-time fare calculation triggered instantly from conversational input—no manual steps.

Secure Payment Integration

Stripe and Adyen integration with PCI-compliant checkout for seamless payment completion.

Admin CMS Dashboard

Centralized control for pricing rules, promotions, booking visibility, and notifications.

Multi-Channel Ready Architecture

Designed for expansion across web chat widgets, mobile apps, WhatsApp, and live chat platforms.

Booking Confirmation & Notifications

Automatic booking confirmations via email and SMS with detailed trip summaries.

45%

Increase in Booking Conversion Rate

70%

Reduction in Booking Time

60%

Fewer Incomplete Bookings

100%

Automated Fare Calculations

40%

Lower Admin Intervention

Discovery & Planning

Requirement analysis, conversational flow design, and system architecture.

AI & Backend Development

NLP engine integration, booking APIs, and pricing logic.

Payment & CMS Setup

Payment gateways, admin dashboard, and rule management.

UAT

End-to-end testing with real booking scenarios.

Go Live

Production deployment and staff onboarding.

Post-Launch Support

Performance monitoring, optimization, and enhancements.

Multi-Agent Orchestration

ERP Development

iOS

SwiftSwift

UI KitUI Kit

RxSwiftRxSwift

CombineCombine

MVVMMVVM

AlomofireAlomofire

Core DataCore Data

Android

KotlinKotlin

MVVMMVVM

RxJavaRxJava

JavaJava

RetrofitRetrofit

JetpackJetpack

Frontend

React jsReact js

Next.JsNext.Js

AngularAngular

VueVue

TypescriptTypescript

Html5Html5

CSSCSS

JavascriptJavascript

GraphQLGraphQL

ApolloApollo

MaterialUIMaterialUI

Rest APIRest API

Backend

Node.jsNode.js

PythonPython

ScalaScala

PhpPhp

JavaJava

SpringSpring

.Net.Net

LaravelLaravel

Rest APIRest API

FAST APIFAST API

GOGO

Express JsExpress Js

CMS

WordpressWordpress

MagentoMagento

ShopifyShopify

ContentfulContentful

React

ReduxRedux

MobxMobx

RxJSRxJS

Redux ThunkRedux Thunk

Flutter

BlocBloc

DartDart

MVVMMVVM

Rx DartRx Dart

Database

MongodbMongodb

MySQLMySQL

MSSQL MSSQL

DynamodbDynamodb

PostgreSQLPostgreSQL

IBMIBM

RedisRedis

ElasticsearchElasticsearch

DevOps

NginxNginx

DockerDocker

KubernetesKubernetes

GradleGradle

JenkinsJenkins

Cloud

AWS AWS

AzureAzure

RackspaceRackspace

LinodeLinode

FirebaseFirebase

Oracle CloudOracle Cloud

HerokuHeroku

LLM & AI Frameworks

OpenAIOpenAI

AnthropicAnthropic

CohereCohere

Hugging FaceHugging Face

LangChainLangChain

LlamaIndexLlamaIndex

HaystackHaystack

TensorflowTensorflow

Multi-Agent Orchestration

LangGraphLangGraph

CrewAiCrewAi

Auto GenAuto Gen

Semantic KernelSemantic Kernel

LLM & AI Frameworks

MorphXMorphX

X++X++

Microsoft/ALMicrosoft/AL

Client Testimonial

Hudasoft helped us completely rethink how customers book transfers. The conversational AI experience has significantly improved our conversion rates and reduced manual workload. MLT is now positioned as a modern, AI-first booking platform ready for scale.

Bilal Merchant

Founder, My London Transfer

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