MLT – AI-Powered Conversational Transfer Booking Platform

A smart mobility solution redefining how airport and city transfers are booked through natural language AI.

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What is MLT?

MLT (My London Transfer) is an AI-driven conversational booking platform designed for airport transfer and chauffeur service providers. Built to replace traditional multi-step booking forms, MLT allows customers to book transfers using plain English, creating a fast, human-like booking experience. With an intelligent NLP engine and a robust .NET backend, MLT bridges the gap between customers, dispatch teams, and payment systems—boosting conversions while reducing operational friction.

Industry:

Mobility / Transportation / AI

Location:

United Kingdom

Date:

10 Sept 2025

Hudasoft Services Dashboard

Services Delivered by Hudasoft

AI Conversational Booking Engine icon

AI Conversational Booking Engine

Custom Transfer Management System icon

Custom Transfer Management System

Fare Calculation & Pricing Logic icon

Fare Calculation & Pricing Logic

Payment Gateway Integration icon

Payment Gateway Integration

Admin CMS & Operations Dashboard icon

Admin CMS & Operations Dashboard

Multi-Channel Booking Enablement icon

Multi-Channel Booking Enablement

Challenges

Challenges Background

Form-Based Booking Friction

Long, multi-field booking forms caused high drop-offs.

Low Mobile Conversion

Complex forms performed poorly on mobile devices.

Manual Booking Validation

Staff had to manually verify incomplete or incorrect bookings.

Challenges Center Card

No Conversational Experience

Users expected chat-like booking similar to modern apps.

Limited Automation

Fare calculation and confirmation required manual triggers.

Scalability Constraints

Existing setup was not ready for WhatsApp or chat-based expansion.

App Preview

Form-Based Booking Friction

Long, multi-field booking forms caused high drop-offs.

Low Mobile Conversion

Complex forms performed poorly on mobile devices.

Manual Booking Validation

Staff had to manually verify incomplete or incorrect bookings.

No Conversational Experience

Users expected chat-like booking similar to modern apps.

Limited Automation

Fare calculation and confirmation required manual triggers.

Scalability Constraints

Existing setup was not ready for WhatsApp or chat-based expansion.

Our Solution

Hudasoft built MLT, a cloud-native, AI-powered conversational booking platform tailored for the UK transfer market.

01

AI Natural Language Booking

Customers book rides using plain English. The system intelligently extracts pickup, drop-off, date, time, vehicle type, passengers, luggage, and return details.

02

Smart Booking Mapping

The NLP engine maps conversational intent into structured booking data compatible with existing fare and dispatch logic.

03

Automated Fare & Quote Engine

Real-time fare calculation triggered instantly from conversational input—no manual steps.

04

Secure Payment Integration

Stripe and Adyen integration with PCI-compliant checkout for seamless payment completion.

05

Admin CMS Dashboard

Centralized control for pricing rules, promotions, booking visibility, and notifications.

06

Multi-Channel Ready Architecture

Designed for expansion across web chat widgets, mobile apps, WhatsApp, and live chat platforms.

07

Booking Confirmation & Notifications

Automatic booking confirmations via email and SMS with detailed trip summaries.

01

AI Natural Language Booking

Customers book rides using plain English. The system intelligently extracts pickup, drop-off, date, time, vehicle type, passengers, luggage, and return details.

02

Smart Booking Mapping

The NLP engine maps conversational intent into structured booking data compatible with existing fare and dispatch logic.

03

Automated Fare & Quote Engine

Real-time fare calculation triggered instantly from conversational input—no manual steps.

04

Secure Payment Integration

Stripe and Adyen integration with PCI-compliant checkout for seamless payment completion.

05

Admin CMS Dashboard

Centralized control for pricing rules, promotions, booking visibility, and notifications.

06

Multi-Channel Ready Architecture

Designed for expansion across web chat widgets, mobile apps, WhatsApp, and live chat platforms.

07

Booking Confirmation & Notifications

Automatic booking confirmations via email and SMS with detailed trip summaries.

Results Achieved

45%

Increase in Booking Conversion Rate

70%

Reduction in Booking Time

60%

Fewer Incomplete Bookings

100%

Automated Fare Calculations

40%

Lower Admin Intervention

Implementation Timeline

1

Discovery & Planning

Requirement analysis, conversational flow design, and system architecture.

2

AI & Backend Development

NLP engine integration, booking APIs, and pricing logic.

3

Payment & CMS Setup

Payment gateways, admin dashboard, and rule management.

4

UAT

End-to-end testing with real booking scenarios.

5

Go Live

Production deployment and staff onboarding.

6

Post-Launch Support

Performance monitoring, optimization, and enhancements.

Built With the Right Tech for Mobility Platforms

We use a secure, scalable, and future-ready tech stack optimized for AI-driven transport solutions.

Mobile Apps
Web Platforms
Cross Platforms
Database
Cloud & DevOps
LLM & AI FrameWorks
Multi-Agent Orchestration
ERP Development

iOS

Swift
SwiftSwift
UI Kit
UI KitUI Kit
RxSwift
RxSwiftRxSwift
Combine
CombineCombine
MVVM
MVVMMVVM
Alomofire
AlomofireAlomofire
Core Data
Core DataCore Data

Android

Kotlin
KotlinKotlin
MVVM
MVVMMVVM
RxSwift
RxJavaRxJava
Java
JavaJava
Retrofit
RetrofitRetrofit
Jetpack
JetpackJetpack

Frontend

React js
React jsReact js
Next.Js
Next.JsNext.Js
Angular
AngularAngular
Vue
VueVue
Typescript
TypescriptTypescript
Html5
Html5Html5
CSS
CSSCSS
Javascript
JavascriptJavascript
GraphQL
GraphQLGraphQL
Apollo
ApolloApollo
MaterialUI
MaterialUIMaterialUI
Rest API
Rest APIRest API

Backend

Node.js
Node.jsNode.js
Python
PythonPython
Scala
ScalaScala
Php
PhpPhp
Java
JavaJava
Spring
SpringSpring
.Net
.Net.Net
Laravel
LaravelLaravel
Rest API
Rest APIRest API
Rest API
FAST APIFAST API
GO
GOGO
GO
Express JsExpress Js

CMS

Wordpress
WordpressWordpress
Magento
MagentoMagento
Shopify
ShopifyShopify
Contentful
ContentfulContentful

React

Redux
ReduxRedux
Mobx
MobxMobx
RxJS
RxJSRxJS
Redux Thunk
Redux ThunkRedux Thunk

Flutter

Bloc
BlocBloc
Dart
DartDart
MVVM
MVVMMVVM
Rx Dart
Rx DartRx Dart

Database

Mongodb
MongodbMongodb
MySQL
MySQLMySQL
MsSQL
MSSQL MSSQL
Dynamodb
DynamodbDynamodb
PostgreSQL
PostgreSQLPostgreSQL
IBM
IBMIBM
Redis
RedisRedis
Elasticsearch
ElasticsearchElasticsearch

DevOps

Nginx
NginxNginx
Docker
DockerDocker
Kubernetes
KubernetesKubernetes
Gradle
GradleGradle
Jenkins
JenkinsJenkins

Cloud

Aws
AWS AWS
Azure
AzureAzure
Rackspace
RackspaceRackspace
Linode
LinodeLinode
Firebase
FirebaseFirebase
Oracle Cloud
Oracle CloudOracle Cloud
Heroku
HerokuHeroku

Data Organization & Management

Databricks
DatabricksDatabricks
Snowflake
SnowflakeSnowflake
DataHub
DataHubDataHub
Pinecone
PineconePinecone
Weaviate
WeaviateWeaviate

Neural Network Programming & Model Training

PyTorch
PyTorchPyTorch
TensorFlow
TensorFlowTensorFlow
Keras
KerasKeras
JAX
JAXJAX

LLM Connectivity & 3rd Party APIs

LangChain
LangChainLangChain
LlamaIndex
LlamaIndexLlamaIndex
Google Gemini
Google GeminiGoogle Gemini
OpenAI
OpenAI APIOpenAI API
Deck
DeckDeck
SiliconFlow
SiliconFlowSiliconFlow

Multi-Agent Orchestration

LangGraph
LangGraphLangGraph
crewai
CrewAiCrewAi
autogen
Auto GenAuto Gen
semantickernel
Semantic KernelSemantic Kernel

ERP Development

Haystack
MorphXMorphX
tensorflow
X++X++
huggingFace
Microsoft/ALMicrosoft/AL

Client Testimonial

City skyline

Hudasoft helped us completely rethink how customers book transfers. The conversational AI experience has significantly improved our conversion rates and reduced manual workload. MLT is now positioned as a modern, AI-first booking platform ready for scale.

Bilal Merchant

Founder, My London Transfer

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